Dr David Holman

d.holman@sheffield.ac.uk

• Senior Lecturer/Senior Research Fellow, Institute of Work Psychology
• Senior Lecturer, Institute of Work Psychology and Management School

David gained his BSc in Psychology and Philosophy of Science from Manchester Polytechnic, Diploma in Personnel Management from Manchester Polytechnic and PhD from Manchester Metropolitan University. He has held posts as a Psychological Assistant (Tameside Health Authority), Research Assistant (Manchester Metropolitan University) and Research Fellow (ESRC Centre for Organisation and Innovation, Institute of Work Psychology, University of Sheffield). David is a member of the ESRC Centre for Organisation and Innovation, the European Association of Work and Organizational Psychology and the American Academy of Management

His primary interests are work design and well-being at work. David has worked with numerous service and manufacturing organisations on work design. In particular, David is a leading expert on how work design and human resource practices affect call centre employees and is a lead coordinator of the Global Call Centre Project, an international study of human resource and employment issues in call centres covering eighteen countries as well as a researcher on the Leonardo CONTAKT project that examines in training and development practices in European call centres. He is also a co-investigator on the Emotion Regulation of Others and Self (EROS) project. This ESRC-funded project is a collaboration between researchers from a number of psychological disciplines based at five universities in the UK.

David has published in leading international psychology journals and is co-editor of several books: The Global Call Centre Report: International perspectives on management and employment practices (2007), Essentials of the new workplace: a guide to the human impact of modern working practices (2004) and Management and Language: The manager as a practical author (2003). Articles in journals include those in: Emotion; Industrial Labor Relations Review; Journal of Applied Psychology; Journal of Occupational Health Psychology; Journal of Organizational Behavior.